You have no items in your shopping cart.

Call for Sales or Support:

888.303.2656

Monday-Friday 8AM-8PM EST

Support

Frequently Asked Questions

Buying Parts from us

Our huge inventory and searchable catalog makes it easy to find the part you need!

You can search our catalog one of two ways:

  1. Use the search bar in the upper right corner of this page. Simply start typing the brand name, part or model number, and matching results will be displayed. The more information you enter, the better!
  2. Select ‘Browse by Brand’ or ‘Browse by Type’ and then use the navigation on the left hand side of the page to narrow your search even further.

Still no luck?

We’re happy to help. Open a new ticket (to the right), giving us as much information as possible (including the brand, part number, description, and quantity needed). We’ll get back to you within 1-2 business days.

All of our products are covered by our 90-day hassle-free returns warranty.

Buy Fire Alarm Parts uses UPS to ship all our orders. We like UPS because they're reliable and affordable. We offer all available options from UPS, from Ground to Next Day Air - Early AM.

We ship all orders as soon as possible, with most orders placed prior to 3 pm EST shipped out on the same day.

Any product that is 'not new in a box' goes through a rigorous 7-step quality-control process covering areas of appearance, control function, zone supervision, ground fault, batteries supervision, power output and the dialer.

Tested parts are then tagged with the date, the person who completed the quality control process and the test passed.

Our parts and devices are also covered by our 90-day hassle-free returns warranty.

Please note: All parts should be installed and tested by a certified fire alarm company.

We understand that sometimes you need to cancel your order, and so we've made it easy.

To cancel your shipment on the same day before 3 pm, call us at 888-303-2656.

The parts must be in original purchased condition and a 10% restocking fee may apply.

If you need an exchange or a replacement part, we will send it to you right away (allowing for normal processing time) and provide you with a UPS return label.

To get started, open a new ticket (to the right), email us at orders@buyfirealarmparts.com or give us a call us at 888-303-2656. Provide us with the details of your order so we can get straight to work helping you.

Yes! We use GlobalShopex, a third-party company, to ship products to international destinations. The GlobalShopex shipping process is automatically initiated once you select a country on our checkout page. We take care of the rest!

If you have questions about payment and shipping methods or need help tracking your order, please contact GlobalShopex Customer Care at Customercare@globalshopex.com. You can also call them directly at 1-786-391-4868.

It’s important to confirm that any parts you order will work with your fire alarm system. We recommend consulting your fire alarm technician before purchasing because voltage and other specifications vary by country.

If you would like a quote or have any questions about the ordering process, please open a new ticket (to the right), giving us as much information as possible (including the brand, part number, description, quantity needed, and ship to address). We’ll get back to you within 1-2 business days.

Please note: We are unable to provide a 90-day warranty for international orders, and all sales are final.

Selling Parts to us

Maybe! It depends on the items and the condition they're in, and our available budget.

Parts we buy:

  • New and used Fire Alarm Control Panels and Expansion Modules
  • New detectors, pull stations, bells, horns, sirens, etc.

If we agree on a price, we'll send you an email with instructions to follow including payment and shipping details. It's important to take special care in packing and shipping to ensure your package arrives undamaged.

Getting Started
Head to the Sell Your Parts page to fill out a simple form and be guided through the process.

We don't buy:

  • Used detectors, pull stations, horns, sirens etc.
  • Burglar alarm equipment

Why? Old and used devices aren't always reliable, and we never compromise on safety.

As you browse through our inventory, you may notice that many of the replacement boards and expansion modules are eligible for our Core Return refund program.

It works like this: After you replace your panel, send us the damaged one and receive a refund back to your credit card, a payment through PayPal or a store credit.

A refund for your damaged part? You bet!

To request a prepaid UPS Shipping label, open a new ticket (to the right), email us at orders@buyfirealarmparts.com or give us a call us at 888-303-2656 . Provide us with the details of your order and we’ll reply within 1-2 business days with your shipping label.

Please note: When sending your parts to us, please take special care in packing and shipping to ensure your package arrives undamaged.

Repairs

Sometimes you don’t need (or want) a brand new control panel; you just need yours repaired. Our workshop repairs are fast and reliable—just like new!

While the repair time and cost are determined based on the condition of the board, most repairs are completed within 1-3 hours.

Repairs are $300 for the first hour and $100 per hour thereafter (prices are per board). Repair rates include all parts and labor, unless specific parts are required. Then rates are finalized when the repair is complete. If we cannot repair your equipment, you’ll pay only for the return shipping.

We aim to repair all boards within 1-2 business days of receiving them. Sometimes, repairs may take longer depending on the complexity of your repair, or if we need to order parts.

Getting started: Head to our Repair page to fill out a simple form and be guided through the process.

We aim to repair all boards within 1-2 business days of receiving them. Sometimes, repairs may take longer depending on the complexity of your repair, or if we need to order parts.

If you have specific deadlines, please let us know so we can work with you to complete your project on time. We will work with you to get your repaired panel back in your hands as soon as possible, including Next Day Air or Saturday delivery, if needed.

Getting started: Head to our Repair page to fill out a simple form and be guided through the process.

Definitely! Just like our products, all repairs are covered by our 90-day hassle-free returns warranty.

If you are experiencing a problem with your repair, please let us know right away so we can get straight to work helping you.

To get started, open a new ticket (to the right), email us at orders@buyfirealarmparts.com or give us a call us at 888-303-2656. Provide us with the details of your order or repair number so we can get straight to work helping you.

Other Questions

We are working and available by phone Monday through Friday from 8AM to 8PM Eastern Time. Most orders placed before 3PM ship the same day.

Buy Fire Alarm Parts will be CLOSED on the following holidays in 2018:

  • Holiday Date
  • New Year's Day January 1, 2018
  • Memorial Day May 28, 2018
  • Independence Day July 4, 2018
  • Labor Day September 3, 2018
  • Thanksgiving Day November 22, 2018
  • Black Friday*** November 23, 2018
  • Christmas Eve*** December 24, 2018
  • Christmas Day December 25, 2018
  • New Year's Eve*** December 31, 2018
  • New Year's Day January 1, 2019

*** Short Office hours: 11AM to 3PM EST.

Your privacy and security are just as important to us as they are to you. We use Comodo SSL to protect the information you provide during your online transaction at the highest levels of encryption. Additionally, we use PayPal to process all of our credit card transactions and we do not save or store your credit card details.

You can also pay by check. When you checkout, you'll notice that one of the payment options is "Mail a check." Simply select that option on checkout to process your order. When you’re ready to send your check, include a copy of the invoice or note the order number for proper processing.

Mail it to:

Buy Fire Alarm Parts
4611 South University Drive #206
Davie, Florida 33328

We'll keep your order safe and sound, ready to send out until we receive your check.
(Unless notified, orders not paid within 30 days may be cancelled)

We hope you enjoyed your experience with Buy Fire Alarm Parts.

If you had any trouble, please submit a support ticket or give us a call so we can help you right away!

If everything was as you expected (or better!) would you mind leaving us a review at the Better Business Bureau or on Google?

Just click one or both of the links below, it couldn't be easier:

Submit a review at BBB
Submit a review at Google

Open a New Ticket

* Required Fields